Dynamic SupportDesigned for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWall Dynamic Support is available during normal business hours, or 24x7, depending on your needs.
SonicWall Dynamic Support 24x7Customers with mission-critical network requirements cannot afford downtime. Available in one-, two- and three-year agreements, SonicWall Dynamic Support 24x7 is an around-the-clock support service that includes:
• Telephone/Email/Web-based Support - for 24x7 technical assistance
• Software/Firmware Updates - for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to SonicWall's electronic support tools