Details
Dynamic Support
Designed for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWall Dynamic Support is available during normal business hours, or 8x5, depending on your needs
SonicWall Dynamic Support 8x5
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:
• Telephone/Email/Web-based Support - for technical assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
• Software/Firmware Updates- for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to SonicWall's electronic support tools
*8:00 am - 5:00 pm local time is defined as follows: • In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
• In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
• In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Japan: 5:00 pm - 2:00 am UTC/GMT
