E-Class Support 24x7

Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. SonicWALL E-Class Support 24x7 is an around-the-clock support service that includes: • Direct Access - 24x7x365 access to a team of highly-trained senior support engineers • Telephone/Email/Web-based Support - 24x7x365 telephone, email and Web-based technical support • Software/Firmware Update - for all software and firmware updates and upgrades • Hardware Replacement - Advance Exchange for replacement of defective hardware • Support Tools - for access to SonicWALL's electronic support tools