Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.

Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.

Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.

WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via:

• Phone
• E-mail
• Support Web
• Chat

Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases.

WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.

WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Hardware Replacement

In the unlikely event of a hardware failure, WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time. The replacement unit may be either refurbished or new, at the option of Ruckus.

• Detailed Ruckus Warranty terms can be found at: http://support.ruckuswireless.com/
• warranty Warranty FAQs: http://ow.ly/gOgLW

Support Summary