SonicWALL® Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that’s not enough to keep your network safe these days. So our support services also include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.
E-Class Support 24x7Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. SonicWALL E-Class Support 24x7 is an around-the-clock support service that includes:
• Direct Access - 24x7x365 access to a team of highly-trained senior support engineers
• Telephone/Email/Web-based Support - 24x7x365 telephone, email and Web-based technical support
• Software/Firmware Update - for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to SonicWALL's electronic support tools