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Our Advanced Level Managed Service provides peace of mind network security services for your SonicWall deployment. Our team of highly experienced certified engineers provides the following on a month-to-month basis:
- Best practice configuration
- Unlimited phone support
- Constant access to Web-based monitoring & reporting
- No charge equipment repair or replacement
- Remote firmware updates as needed
- Quick configuration changes
- Proactive threat detection
- Comprehensive outage remediation
- Wireless IDS for rogue wireless access point detection
- After hours emergency response from our certified team
- No contract or extended customer commitment.
- This service is provided on a month-to-month basis.
Constant Web-based Monitoring
The Advanced Level of managed service provides each customer with access to an easy to use online portal which collects and analyzes real-time network data. Once we provide training on the many features of this tool, customers can use this monitoring system to quickly check up on the network at any time to discover potential or existing security threats. In addition, customers can call us at any time to get further information on system monitoring or reports from this portal.
Equipment Replacement / Repair
If it turns out that the SonicWALL itself is failing, a replacement appliance will be configured and shipped out via overnight courier within one business day.
Remote Firmware Updates
As soon as new SonicWALL firmware is released it will be deployed remotely.
Business needs change. In the event that a (non-emergency) SonicWALL configuration change is necessary, it will be completed within four hours of the request, between 8am and 6pm, Eastern, Monday through Friday.
Security Threat Detection and Comprehensive Outage Remediation
Rapid response to any threats or outages detected through our constant monitoring will be attended to first by our certified SonicWall engineering team. If instant remediation is not possible, our customer will receive personal notification of the threat or outage while we continue to secure the network or bring it back online. We will work tirelessly to eliminate the issue until it is resolved to 100% satisfaction.
All managed service customers can request emergency services anytime a crisis occurs, and a certified team member will assist.
Managed Services from Firewalls.com provides peace of mind network security services for your SonicWall deployment.
- System Management
- Prompt Equipment Replacement
- Proactive Firmware Updates When Needed
- Configuration Advice & Changes
- Emergency Response
System Management – Gain time to focus on other important tasks
With training on and access to our proprietary Web-based monitoring tool, the task of reporting and maintenance is streamlined. In addition, Standard Level managed service provides access to our team of highly experienced SonicWall certified engineers who can assist with any network security threats found from using the ongoing network monitoring system. Our managed service customers rest easy knowing that should an incident occur we will be on top of it.
Prompt Equipment Replacement – You can buy with confidence
The failure rate of SonicWall products is exceedingly low, but it happens. Once we have determined that a problem is related to the physical appliance, we will configure a replacement exactly to your specifications and ship it out for overnight weekday delivery. While this is a rare occurrence, know that you can purchase with 100% confidence in SonicWall, guaranteed.
Proactive Firmware Updates – Automatically deployed remotely as needed for peace of mind
There is no need to go searching for firmware updates that might be “minor” but still imperative for the most efficient performance of your network security system. Often we know about pending firmware updates well before their release. Updates are automatically deployed with our Standard Level of managed service, usually without any disruption at all.
Best Practice Configurations – Quick and painless changes
With years of experience providing configuration, troubleshooting and support for hundreds of SonicWall security appliances, our team of SonicWALL certified engineers have the ability to understand your changing business needs. We interact with our customers to help evaluate the best ways to address upcoming (non-emergency) changes, and we will fulfill requests efficiently to 100% satisfaction.
Emergency Response – We’re here for you, so there’s no need to panic in a stressful outage situation
Despite your best efforts, there could be security incidents and outages. If that should happen, our emergency phone line is always open and accessible to our managed service customers, 24x7x365. One of our extraordinary SonicWall engineers will answer your call with a pleasant calm to help you through any network security emergency.
Meeting Your Objectives
Becoming a Firewalls.com managed service customer illustrates your desire for the highest efficiency and thorough network security available, which is exactly what we offer. Our SonicWall Managed Services provide ongoing configuration services, monitoring, equipment repair or replacement, automatic remote firmware updates, and even 24x7 emergency response on a month-to-month basis for your peace of mind.
Our Time Tested Methodology
Our proprietary method of setting up and managing all classes of SonicWall security appliances has been developed exclusively by our highly experienced certified support team with the customer in mind.
- We start by discussing at length the needs and expectations for network security with our customer.
- A smooth transition plan is mapped out and followed to achieve the highest level service during that time.
- Our implementation process to securing our customer’s appliance and network ensures a safe and seamless deployment.
- All customers get initial training on our Web-based monitoring tool and can count on ongoing support.
Compare Managed Service Levels
No contract required Yes Yes Best practice configuration Yes Yes Unlimited phone & Web-based support Yes Yes Constant monitoring & reporting Yes Yes No charge equipment repair or replacement Yes Yes Remote firmware updates as needed Yes Yes Quick configuration changes Yes Yes Proactive threat detection No Yes Comprehensive outage remediation No Yes Wireless IDS No Yes
- Technical Specs
Manufacturer Firewalls.com Subscription Service Training & Configuration Services Supplier Other